Privacy Policy

Schutte Prints (Schutte Prints), operated by Jacques Schutte trading as Schutte Media 869, respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

By using our website (https://schutteprints.co.za), placing an order, creating an account, or entering a competition, you acknowledge this Privacy Policy.

Information Officer / Responsible Party: Jacques Schutte trading as Schutte Media 869

Trading as: Schutte Prints

Physical address: 33 Marloth Street, Nelspruit central Ext, South Africa, 1201

Email: info@schutteprints.co.za

Website: https://schutteprints.co.za

Order and checkout: name, email address, phone number, billing and shipping addresses, order details, and delivery preferences.

Account registration: name, email address, phone number (optional), and account credentials.

Competitions: email address and any information you voluntarily submit when entering a draw or promotion.

Customer support: correspondence, enquiry details, and any information you provide when contacting us.

Marketing (opt-in only): email address and communication preferences when you subscribe to updates.

Technical data: basic device and browser information, IP address, and cookies necessary for site functionality and security (see Cookies below).

We process personal information only for lawful purposes directly related to our business, including:

Order fulfilment: processing payments, preparing and dispatching prints, and providing order confirmations.

Delivery: sharing delivery details with courier partners to deliver your order.

Customer support: responding to enquiries, handling returns, and resolving issues.

Competitions: administering draws, contacting winners, and verifying entries.

Marketing: sending promotional emails only where you have opted in; every marketing email includes an unsubscribe link.

Legal and record-keeping: maintaining order records as required by applicable South African law.

Site security and improvement: protecting against fraud, maintaining site functionality, and improving the customer experience.

Payments are processed securely by encrypted third-party payment providers. Schutte Prints does not store, process, or have access to your full banking or credit card details.

Payment providers may collect and process payment information according to their own privacy policies and PCI DSS security standards.

We do not sell your personal information. We may share information only with trusted third parties who assist us in operating our business, including:

Courier and logistics partners — to deliver your order.

Payment processors — to process transactions securely.

Hosting and infrastructure providers — to operate and secure our website.

We require these parties to handle your information securely and only for the purposes we specify. We may also disclose information where required by law or to protect our legal rights.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Order and transaction records — retained for statutory accounting and tax record-keeping purposes as required by South African law.

Marketing subscriptions — retained until you unsubscribe or withdraw consent.

Competition entries — retained for the duration of the promotion and a reasonable period thereafter for audit purposes.

When information is no longer required, we will securely delete or anonymise it.

Under POPIA, you have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information, subject to legal retention requirements.

Object to processing of your personal information in certain circumstances.

Withdraw consent for marketing communications at any time via the unsubscribe link in our emails or by contacting us.

Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, contact us at info@schutteprints.co.za. We will respond within a reasonable timeframe as required by POPIA.

Our website uses cookies and similar technologies to enable essential functionality, maintain your shopping session, and improve site performance.

Essential cookies are required for checkout, cart management, and account access. These cannot be disabled without affecting site functionality.

We do not use cookies to sell your data to third parties. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit site functionality.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. This includes encrypted connections (HTTPS) for all data transmitted through our website.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

For privacy-related enquiries, POPIA requests, or to exercise your rights, contact us at info@schutteprints.co.za.

Postal address: 33 Marloth Street, Nelspruit central Ext, South Africa, 1201