Shipping Policy

Schutte Prints delivers fine art prints nationwide across South Africa via trusted courier partners.

Delivery fees and estimated transit times are shown at checkout before you pay.

Prints are packed after your order is confirmed. Production typically takes 1–2 working days before your order is handed to the courier.

Production times may vary during peak periods. We will notify you if there is an unexpected delay.

Standard shipping: R99 fixed — 3–5 business days after dispatch (1 business day handling).

Express shipping: R149 fixed — 1–3 business days after dispatch (1 business day handling).

Free shipping: R0 on orders with merchandise subtotal R750.00 or more — same delivery window as standard (3–5 business days after dispatch).

Rates and eligible methods are confirmed at checkout before you pay.

After your print is produced (typically 1–2 working days), we hand over to the courier with 1 business day handling time.

Standard and free shipping: 3–5 business days in transit after dispatch.

Express shipping: 1–3 business days in transit after dispatch.

These are estimates only. Actual delivery times may vary due to courier schedules, public holidays, or factors outside our control.

Free shipping applies automatically to physical print orders with a merchandise subtotal of R750.00 or more (same 3–5 business day transit as standard shipping).

Orders with a merchandise subtotal exceeding R1,200 qualify for a 10% discount plus free shipping when the threshold is met.

Gift cards and digital products are excluded from free shipping thresholds unless stated otherwise at checkout.

Prints are carefully packaged for safe transit — rolled or flat-packed with protective packaging depending on size and format.

All orders include tracked delivery so you can follow your parcel once it has been dispatched.

Deliveries are made to the physical address or drop box location you provide at checkout.

You are responsible for providing complete and accurate delivery address and contact details, including a reachable phone number for the courier.

We cannot deliver to a PO Box unless your selected courier service explicitly supports it.

If delivery fails or is delayed due to an incorrect address, incomplete contact information, or customer unavailability at the delivery address, additional redelivery arrangements or costs may apply.

If a parcel is returned to us due to failed delivery, we will contact you to arrange reshipment. Reshipment courier fees may apply.

Please inspect your package upon delivery. If a print arrives damaged, notify Schutte Prints as soon as possible — preferably within 48 hours of delivery — along with photographs of both the external packaging and the damaged print.

This helps us process claims with our couriers promptly. Reporting damage does not restrict your statutory rights under the Consumer Protection Act.

For full details on returns, refunds, and defective goods, see our Returns & Refunds Policy.

For shipping or delivery questions, contact us at info@schutteprints.co.za.

Postal address: 33 Marloth Street, Nelspruit central Ext, South Africa, 1201