Refund & Returns Policy

Last updated: September 2026

At Schutte Prints, we want you to love the art on your walls. This policy explains change-of-mind returns, damaged or defective prints, custom orders, and how to initiate a return.

1. Introduction

At Schutte Prints, we want you to love the art on your walls. If you are not completely satisfied with your purchase, contact customer support in writing. Contact details are in section 4 below.

The following terms and conditions apply to all returns and refunds.

2. 7-day change-of-mind returns (standard catalogue prints)

You have a 7-day cooling-off period to cancel your purchase of any standard inventory catalogue item bought on our website.

Timeline: You must notify us in writing within 7 days of receiving your print via email or WhatsApp.

Condition: Items must be unused, undamaged, and in their original packaging.

Return shipping cost: Changed your mind? Contact us to initiate the return, and we can arrange a courier pickup. The standard return courier fee (R99) will be deducted from your refund, or you may arrange your own tracked courier.

Refunds: Once we inspect the returned print, your refund will be processed within 30 days via your original payment method.

3. Damaged or defective prints (CPA warranty)

We pack every order with extreme care. However, if your print arrives damaged, contact us in writing.

Transit damage: Please inspect your package upon delivery and notify us within 48 hours with photos of the damaged print and packaging so we can initiate the courier claim as soon as possible.

Your remedy: If a print is damaged or incorrectly supplied, you are entitled to a replacement, repair, or full refund within 6 months of delivery at zero cost to you.

4. Non-standard and custom requests

When specialized, off-catalogue dimensions, custom framing, or unique commissioned modifications outside our standard website inventory are requested, these items fall under Section 42(2)(f) of ECTA.

Once production on a custom request has started, it cannot be canceled or returned for a change of mind, unless defective.

5. Initiate a return

To start a return or report a damaged item, please contact customer support in writing via email or WhatsApp:

Email: info@schutteprints.co.za

WhatsApp: +27 71 474 9662

Office hours: 08:00–17:00, Monday–Friday

Questions? Contact info@schutteprints.co.za.

See also Terms & Conditions and Shipping Policy.