Terms & Conditions

Sole Proprietor: Jacques Schutte trading as Schutte Media 869

Trading Name: Schutte Prints

Website: https://schutteprints.co.za

Email: info@schutteprints.co.za

Physical Address: 33 Marloth Street, Nelspruit central Ext, South Africa, 1201

Governing Legislation: Schutte Prints operates in accordance with applicable South African laws, including the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and the Protection of Personal Information Act 4 of 2013 ("POPIA").

Order Placement: Placing an order via our website constitutes an offer to purchase the selected items. An automated order acknowledgment confirms receipt of your order but does not constitute final legal acceptance. A binding agreement is formed once Schutte Prints accepts the order and confirms processing.

Product Descriptions & Visual Representation: We take great care to ensure descriptions, sizing, and digital previews are accurate. Electronic displays vary in calibration, brightness, color profiles, and display tech. Minor visual differences between a screen display and the physical print on fine art paper do not constitute a defect.

Currency: All prices are displayed in South African Rand (ZAR).

VAT Exemption: As Schutte Prints is an exempt small enterprise not currently registered as a VAT vendor under the Value-Added Tax Act 89 of 1991, prices do not include VAT, and no VAT is charged.

Price Corrections: Total order amounts (including delivery fees) are presented before checkout. In the event of an obvious or genuine pricing error, Schutte Prints reserves the right to cancel the affected order and issue a full refund before dispatch.

Online payments: Checkout uses Bob Pay (bobpay.co.za). Supported methods include Visa, Mastercard, American Express, EFT, Apple Pay, Google Pay, Samsung Pay, Scan to Pay, and Nedbank. You complete payment on Bob Pay’s secure page; Schutte Prints does not store card or banking details.

Shipping Address: Deliveries are made via courier to the physical address provided or drop box location selected at checkout. Customers are responsible for providing complete and accurate delivery address and contact details.

Delivery Transit: Estimated transit times are provided on the website. If delivery fails or is delayed due to incorrect address and or contact information or customer unavailability, additional redelivery arrangements or costs may apply.

Transit Damage & Prompt Notice: Please inspect packages upon delivery. If a print arrives damaged, please notify Schutte Prints as soon as possible—preferably within 48 hours of delivery—along with photographs of both the external packaging and damaged print. This administrative request helps us process claims with our couriers and does not restrict your statutory CPA rights.

7-Day Cooling-Off Period (Standard Catalogue Goods): Under Section 44 of ECTA, customers purchasing standard catalogue items online are entitled to a 7-day cooling-off period from the date of delivery to cancel their order for any reason.

Simple Return Process: Changed your mind? We want you to love what is on your wall. Standard catalogue inventory prints can be returned within 7 days of delivery, provided they are in their original packaging and undamaged condition. Returns are simple and straightforward—we can assist in arranging a courier pickup, with the standard return courier fee (R99) deducted from your refund or arranged directly.

Bespoke & Custom Requests: Where a customer requests specialized, off-catalogue dimensions, bespoke framing, or unique commissioned alterations outside our standard website inventory product line, such items fall under Section 42(2)(f) of ECTA and cannot be canceled once production has commenced, unless defective.

Defective or Damaged Goods: Per Section 56 of the CPA, if a print is defective or damaged in transit, you are entitled to a replacement, repair, or full refund within 6 months of delivery at zero cost to you. Full details: see our Returns & Refunds Policy.

Copyright Retention: Copyright in all photographs and artwork displayed on this website is exclusively owned by the author Jacques Schutte and/or Schutte Prints under the South African Copyright Act 98 of 1978.

Limited Ownership Rights: The purchase of a physical photo print transfers ownership of the physical medium only. It does not transfer copyright, reproduction rights, or commercial licensing rights.

Permitted & Prohibited Uses: Purchasers receive a limited, non-exclusive right to display the physical print for personal, non-commercial purposes. Purchasers may not scan, digitize, reproduce, reprint, publish, sell reproductions of, or incorporate the image into commercial goods, websites, or advertisements without explicit written permission from the author Jacques Schutte.

Shipping: Standard R99 (3–5 business days after dispatch), Express R149 (1–3 business days), free shipping on merchandise subtotals R750+ (standard transit).

Volume Discounts: Orders with a merchandise subtotal exceeding R1,200 qualify for a 10% discount plus free shipping when the R750 threshold is met.

Combining Promotions: Promotional discounts cannot be combined with other promo codes unless expressly stated.

Gift Cards: Schutte Prints gift cards are valid for a minimum of 3 (three) years from the date of issue, in accordance with Section 63 of the Consumer Protection Act 68 of 2008 (or until fully redeemed, whichever occurs first). Gift cards are non-refundable, cannot be exchanged for cash, and may be used across multiple purchases.

Schutte Prints processes personal information strictly in accordance with POPIA. Personal data collected during checkout (names, shipping addresses, email, phone numbers) is processed solely for order fulfillment, courier delivery, customer support, and statutory record-keeping. Payments are processed securely via encrypted third-party payment providers; Schutte Prints does not store banking or credit card details. Electronic marketing is sent on an opt-in basis, and every marketing email contains an unsubscribe link. Refer to our Privacy Policy for full details.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Nothing in these Terms excludes, limits, or restricts any legal warranty, right, or remedy available to consumers under South African consumer protection law.